Benitravel acts as an agent
on behalf of accommodation / transfer and additional services provider unless
otherwise indicated. Please read the
booking terms and conditions carefully, they apply to all bookings made with Benitravel and each individual member of your party. 1.
Your Contract
When you book accommodation either via the internet or telephone, your
booking is confirmed immediately and it is at this time a binding contract
comes into existence, email confirmation of your booking will also be sent to
you and a voucher will follow once full payment has been taken. The contract is subject to these booking terms and conditions, all
booking conditions will apply to each and every booking made with Benitravel. Once the contract is made, it is the accommodation providers'
responsibility to provide you with what you have booked and it is your responsibility to
pay the complete amount of the order directly at booking. All relevant documentation will be sent to you via email with
exception of the voucher which may be sent by regular mail, it is important
to check carefully all the details of your booking once you receive it. Benitravel will not be responsible for any information
you do not receive, as a result of your failure to provide a valid (e-mail)
address. If you want to cancel or amend your booking later, you may have to pay
cancellation or amendment fees. 2.
Pricing
Prices are quoted in EURO. We reserve the right to change prices at
any time before you book. Payment is required at the time of booking unless agreed otherwise by
both parties. 3.
Our Price Guarantee
We do change prices from time to time. Prices can go down as well as
up. We guarantee that once you have made your booking we will not increase
the price of your accommodation - this includes any changes to VAT or
Government Taxes. Please note once you have agreed a price and made your booking this is
the price you pay. If the price decreases, you are not entitled to the
service at the changed rate. 4.
Cancellation and Refund Policy
In the event you wish to cancel your arrangements
we require written confirmation from the person who made the booking. Charges
are based on the total cost of the booking and are as follows:
5. If
We Change Your Booking
In some instances Benitravel
may alter or cancel your accommodation, in such circumstances we will inform
you immediately and will do our utmost to provide you with an alternative
accommodation. Benitravel reserve the right to cancel and refund in full any bookings affected. Please note neither Benitravel
nor the accommodation provider are responsible for
any additional costs incurred as a result of this, nor will they be obliged
to pay compensation. 6. Our
Responsibility
As Benitravel is acting
only as a booking agent we have no liability for any of the arrangements and
in particular any liability for any illness, personal injury, death or loss
of any kind, unless caused by our negligence. Any claim for damages for injury, illness or death
arising from your stay must be brought against the accommodation provider and
will be under the jurisdiction of the Spanish law. 7. Your
Responsibility
Benitravel does not accept responsibility for
services not received as a result of incorrect information provided at the
time of booking. Accommodations are cleaned prior to arrival and it
is your responsibility to leave the rented accommodation in the same
situation as you have found it, any damages are to be notified to the
accommodation provider. It is also your responsibility to have valid travel
documents. If we or your accommodation provider are fined as a result of you
holding incorrect documents, we will ask you to pay this amount. It is a condition of booking with us that you also
have sufficient travel insurance for your reservation. 8. If
I Want to Change My Booking
If you want to change any of the details of your
booking after we have sent you confirmation, we at Benitravel
will do our best to help. Any changes must be made in writing to our office. If we are able to make the change there will be a charge
as shown on the scale below added to the corresponding rate of the adjusted
booking.
9.
Late Arrivals
Please be aware that it is your responsibility to make the accommodation
provider aware of any delays in your arrival time by calling the indicated
phone number on the voucher; it is not always possible to predict and/ or
obtain information with regard to such instances. As a result neither Benitravel nor a accommodation
provider accepts responsibility for missed services due to delayed,
postponed, or other problems regarding your
arrival time. 10. Misbehaviour
We reserve the right to terminate without notice the arrangements of
any customer whose behaviour, in our opinion, is likely to cause annoyance,
distress or danger to other customers or any third party. Full charges will
apply and we will be under no obligation to provide a refund, compensation,
or any further assistance. 11.
Indemnity
When you book a service through Benitravel
you accept responsibility for any damage to the accommodation
caused by you or a member of your party. A deposit is required at check in
and shall be returned at check out after inventory is verified. Benitravel and the accommodation provider reserves the right to
terminate the service booked or that of any member of your party due to your
or their misconduct, within their reasonable opinion. In these circumstances full charges will then apply and no refund will
be given. Furthermore, Benitravel and the accommodation provider shall be under no
obligation to pay compensation or meet any costs or expenses you may incur as
a result of the service being terminated. You agree to indemnify us against any claims
(including legal costs) made against us or on behalf of the accommodation
provider. Finally you are also liable to make a reimbursement to the
accommodation provider for any damage caused, before you return home. 12. Disputes
In the event of any dispute our liability shall not
exceed the charge for the service provided. Any litigation will be subject to
the Spanish Law. 13. Complaints
Procedure
If you experience problems with your accommodation
whilst at resort, you must inform the accommodation provider immediately. Only in the event that the matter was not rectified
sufficiently within 24 hours you must call Benitravel
on the emergency contact number upon your voucher immediately in order to
give us the opportunity to resolve the problem. __________________________ |
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