Benitravel
acts as an agent on behalf of accommodation / transfer and additional services
provider unless otherwise indicated. Please read the booking terms
and conditions carefully, they apply to all bookings made with Benitravel and each individual member of your party. 1. Your
Contract
When you book
accommodation either via the internet or telephone, your booking is confirmed
immediately and it is at this time a binding contract comes into existence,
email confirmation of your booking will also be sent to you and a voucher
will follow once full payment has been taken. The
contract is subject to these booking terms and conditions, all booking
conditions will apply to each and every booking made with Benitravel. Once the
contract is made, it is the accommodation providers' responsibility to
provide you with what you have booked and it is your responsibility to pay
for the service in full at booking or with the
chosen option of a 30 % deposit against a 5 % surcharge of the total amount,
the remaining amount is dued 90 days before arrival
day. All relevant
documentation will be sent to you via email with exception of the voucher
which may be sent by regular mail, it is important to check carefully all the
details of your booking once you receive it. Benitravel
will not be responsible for any information you do not receive, as a result
of your failure to provide a valid (e-mail) address. If you
want to cancel or amend your booking later, you may have to pay cancellation
or amendment fees. 2. Pricing
Prices
are quoted in EURO. We reserve the right to change prices at any time before
you book. Payment
is required at the time of booking unless agreed otherwise by both parties. 3. Our
Price Guarantee
We do
change prices from time to time. Prices can go down as well as up. We
guarantee that once you have made your booking we will not increase the price
of your accommodation - this includes any changes to VAT or Government Taxes. Please
note once you have agreed a price and made your booking this is the price you
pay. If the price decreases, you are not entitled to the service at the
changed rate. 4. Cancellation
and Refund Policy
In the
event you wish to cancel your arrangements we
require written confirmation from the person who made the booking. Charges
are based on the total cost of the booking and are as follows:
5. If We Change Your Booking
In some instances Benitravel may alter or
cancel your accommodation, in such circumstances we will inform you
immediately and will do our utmost to provide you with an alternative
accommodation. Please note neither Benitravel nor the
accommodation provider are responsible for any
additional costs incurred as a result of this, nor will they be obliged to
pay compensation. 6. Our Responsibility
As Benitravel is acting only as a booking
agent we have no liability for any of the arrangements and in particular any
liability for any illness, personal injury, death or loss of any kind, unless
caused by our negligence. Any claim for damages for injury, illness or death arising from your
stay must be brought against the accommodation provider and will be under the
jurisdiction of the Spanish law. 7. Your Responsibility
Benitravel does not accept
responsibility for services not received as a result of incorrect information
provided at the time of booking. Accommodations are cleaned prior to arrival and it is your
responsibility to leave the rented accommodation in the same situation as you
have found it, any damages are to be notified to the accommodation provider. It is also your responsibility to have valid travel documents. If we or
your accommodation provider are fined as a result of you holding incorrect
documents, we will ask you to pay this amount. It is a condition of booking with us that you also have sufficient
travel insurance for your reservation. 8. If I Want to Change My Booking
If you want to change any of the details of your booking after we have
sent you confirmation, we at Benitravel will do our
best to help. Any changes must be made in writing to our office. If we are able to make the change there will be a charge as shown on
the scale below added to the corresponding rate of the adjusted booking.
9. Late
Arrivals
Please be
aware that it is your responsibility to make the accommodation provider aware
of any delays in your arrival time by calling the indicated phone number on
the voucher; it is not always possible to predict and/ or obtain information
with regard to such instances. As a result neither Benitravel
nor a accommodation provider accepts responsibility
for missed services due to delayed, postponed, or other problems
regarding your arrival time. 10. Misbehaviour
We
reserve the right to terminate without notice the arrangements of any customer
whose behaviour, in our opinion, is likely to cause annoyance, distress or
danger to other customers or any third party. Full charges will apply and we
will be under no obligation to provide a refund, compensation, or any further
assistance. 11. Indemnity
When you
book a service through Benitravel you accept
responsibility for any damage to the accommodation
caused by you or a member of your party. A deposit is required at check in
and shall be returned at check out after inventory is verified. Benitravel and the
accommodation provider reserves
the right to terminate the service booked or that of any member of your party
due to your or their misconduct, within their reasonable opinion. In these
circumstances full charges will then apply and no refund will be given.
Furthermore, Benitravel and the accommodation provider shall be under no
obligation to pay compensation or meet any costs or expenses you may incur as
a result of the service being terminated. You agree to indemnify us against any claims (including legal costs)
made against us or on behalf of the accommodation provider. Finally you are
also liable to make a reimbursement to the accommodation provider for any
damage caused, before you return home. 12. Disputes
In the event of any dispute our liability shall not exceed the charge
for the service provided. Any litigation will be subject to the Spanish Law. 13. Complaints Procedure
If you experience problems with your accommodation whilst at resort,
you must inform the accommodation provider immediately. Only in the event that the matter was not rectified sufficiently
within 24 hours you must call Benitravel on the
emergency contact number upon your voucher immediately in order to give us
the opportunity to resolve the problem. __________________________ |
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