Airport Transfers Art.85 - FAQs

Reservation - how do I contact Benitravel Reservation Office?
Please telephone +34 902 103 634 or info@benitravel.com

Airport ---- What happens if my flight is delayed?
For a private transfer, the vehicle will wait for up to an hour and a half at no charge. After this time you may be liable for a waiting charge. We advise to book your time on a shared transfer counting with enough spare time to reduce the risk of missing your transfer due to delayed flights. You will be able to book your place for the next available transfer if required by calling hour 24h emergency phone number on your voucher (your credit card number will be required).

Airport ---- How do I find my driver?
Normally the driver will be waiting in front of your arrival gate with an Benitravel sign. However you must refer to your booking confirmation where you will find specific instructions for your particular airport.

Airport ---- What happens if I cannot find my driver at the airport?
Refer to your booking confirmation where you will find a local contact number.

Airport ---- How long will I have to wait at the airport?
Private - your vehicle will normally be at the airport for the scheduled arrival of your flight. Shared transfer – All busses will leave as scheduled and do not depend on flight arrival times.

General ---- I have lost my luggage, can you collect it for me later?
All the airlines have handling agents. They will organize for any luggage to be forwarded to your resort address.

General ---- I have left something in the vehicle. How do I get it back?
Contact our 24h emergency phonenumber on your voucher, giving details of the transfer, and the missing items. We will then endeavour to deliver them to you. In some circumstances a charge may be applicable.

Pricing ---- Do you offer discounted rates for children or babies?
We charge the same rate for all occupied seats. Please note that infants may not travel for free on an adult's lap but require childseats (te be reserved in advance, with booking).

Reservation ---- Can I have a refund?
Yes, See our terms and conditions for the exact cancellations fee.

Reservation ---- Can I have a receipt?
Your email or fax confirmation is your receipt.

The Transfer ---- How do I confirm my return pickup time?

Your transfer is confirmed by us by email after you booking request has been made if we have the availability. Your return transfer is at the time on the transport voucher unless changed by the transporter who will contact you by phone or by sms.

The Transfer ---- Can I have the driver's mobile number?
No. If you have any problems contact hour 24h emergency phonenumber on the voucher.

The Transfer ---- How long is the journey to the accommodation?
Approximate transfer times from the closest airports are : from Valencia Airport to Castellón area (f.e. Benicassim, Oropesa) about one and a half hour and from Barcelona Reus Airport to Castellón area about two and a half hour. On peak days and when the road conditions are poor, these times can vary. We gladly inform you separately about transfer times from other pick up locations.

The Transfer ---- I have lots of luggage, a mountain bike, a board bag - will there be room?
Each passenger has an allowance of one suitcase and one board bag.

The Transfer ---- Can we stop off at the supermarket or pickup property keys en-route?
Only for pick-up keys and by prior arrangement on a private transfer only, although not at peak times (such as during Festival International de Benicassim) - a supplement may be applicable after 15 minutes of waiting time.

The Transfer ---- Can you pick me up from an Airport Hotel rather than the airport itself and take me to my destination?
Yes, but only if you book a private transfer. Alternatively most hotels will take you to the airport where you can meet our existing transfer service.

The Transfer ---- Is the transfer direct or do we stop en-route?
Private transfers are normally direct, door-to-door. Shared transfers may stop to either pickup or drop off other clients en route.

The Transfer ---- Does the driver speak English?
Most Benitravel drivers speak English.

The Transfer ---- Do I have to share a vehicle with other people?
No, if you book a private transfer. Yes, if you book a shared or shuttle transfer.

Vehicles ---- Do the buses have seat-belts?
Our minivans have 8 passenger seats, all with seat-belts. If you book a group of between 12 and 20, we may use a vehicle from another company. These larger buses do not have seat-belts.

Vehicles ---- What type of vehicles do you have?
Benitravel run a fleet of new style Mercedes Vito or similar high standard, all with 8 passenger seats. They are air-conditioned for the summer, fully equipped for the winter.