Benitravel
acts as an agent on behalf of accommodation / transfer and additional
services provider unless otherwise indicated (except all flight bookings). Please read
the booking terms and conditions carefully, they apply to all bookings made
with Benitravel and each individual member of your
party. 1.
Your Contract
When you
book transfers either via the internet or telephone, your booking is
confirmed immediately and it is at this time a binding contract comes into
existence, email confirmation of your booking will also be sent to you and a
voucher will follow once full payment has been taken. The
contract is subject to these booking terms and conditions, all booking conditions
will apply to each and every booking made with Benitravel. Once the
contract is made, it is the transfer providers' responsibility to provide you
with what you have booked and it is your responsibility to pay for the
service in full before you travel. All
relevant documentation will be sent to you via e-mail with exception of the
voucher which may be sent by regular mail, it is important to check carefully
all the details of your booking once you receive it. Benitravel
will not be responsible for any information you do not receive, as a result
of your failure to provide a valid (e-mail) address. If you
want to cancel or amend your booking later, you may have to pay cancellation
or amendment fees. 2.
Unconfirmed bookings
In certain instances Benitravel may be
unable to confirm your transfer booking; in this case Benitravel
reserve the right to cancel and refund in full any bookings affected. 3.
Pricing
Prices
are quoted in EURO. We reserve the right to change prices at any time before
you book. Payment is
required at the time of booking unless agreed otherwise by both parties. 4.
Our Price Guarantee
We do
change prices from time to time. Prices can go down as well as up and you
will be able to determine your up to date price for your chosen transfer prior to confirming your booking. We
guarantee that once you have made your booking we will not increase the price
of your transfer - this includes any changes to VAT or Government Taxes. Please
note once you have agreed a price and made your booking this is the price you
pay. If the price decreases, you are not entitled to the transfer service at
the changed rate. 5.
Cancellation and Refund Policy
In the
event you wish to cancel your transfer arrangements
we require written confirmation from the lead passenger. Charges are based on
the total cost of the booking and are as follows:
6.
If We Change Your Booking
In some instances
Benitravel may alter or cancel your booking, in
such circumstances we will inform you immediately. Please
note neither Benitravel nor a transfer provider are responsible for any
additional costs incurred as a result of this, nor will they be obliged to
pay compensation. 7.
Our Responsibility
As Benitravel is acting only as a booking agent we have no
liability for any of the transfer
arrangements and in particular any liability for any illness, personal
injury, death or loss of any kind, unless caused by our negligence. Any claim for damages for injury, illness or death arising from your
journey must be brought against the transfer provider and will be under the
jurisdiction of the Spanish law. Please note the transfer provider will always aim to drop and/or
collect you as close to your accommodation as possible. In some instances it
may not always be possible for the vehicle to take you onto the premises due
to circumstances outside of the transfer provider's control. 8.
Your Responsibility
Benitravel
does not accept responsibility for transfer services not received as a result of incorrect
information provided at the time of booking. Upon
making your booking please follow the set dates and times as shown on your flight details, this will prevent confusion which may be
caused by early morning flights. It is
also your responsibility to have valid travel documents. If we or your
carrier are fined as a result of you holding incorrect documents, we will ask
you to pay this amount. It is a
condition of booking with us that you also have sufficient travel insurance
for your reservation. 9.
If I Want to Change My Booking
If you
want to change any of the details of your booking after we have sent you confirmation,
we at Benitravel will do our best to help. Any
changes must be made in writing to our office. If we are
able to make the change there will be a charge as shown on the scale below
added to the corresponding rate of the adjusted booking.
All
amendments to the transfer service must be
made prior to travel
10. Late
Arrivals (only private transfers)
The transfer provider will wait for up to an hour
and a half at no charge. After this time you will
be liable for a waiting charge however only after Benitravel
has been informed about the estimated time of delay. Benitravel
and the transfer provider will always endeavour to make sure that your
transfer service is provided, even when
flights are delayed, or are affected by circumstances outside of your
control. However, please be aware that it is your responsibility to make Benitravel aware of any delays; it is not always possible
to predict and/ or obtain information with regard to such instances. As a
result neither Benitravel nor a transfer provider
accepts responsibility for missed transfer services due to delayed,
postponed, or other problems affecting flights. In the event a return flight is missed owing to a delay with the
transfer service which is out of the transfer provider's control, they will
not be responsible for any additional costs incurred nor will compensation be
due. 11. Misbehaviour
We reserve
the right to terminate without notice the arrangements of any customer whose
behaviour, in our opinion, is likely to cause annoyance, distress or danger
to other customers or any third party. If you are prevented from travelling
because you appear to any person in authority to be unfit to travel, or
likely to cause discomfort or disturbance to other passengers, our
responsibility for your transfer will cease. Full charges will apply and we
will be under no obligation to provide a refund, compensation, or any further
assistance. 12. Indemnity
When you
book a transfer service through Benitravel you accept responsibility for any damage to
the transfer vehicle caused by you or a
member of your party. The transfer provider reserves the right to terminate
the service booked or that of any member of your party due to your or their
misconduct, within their reasonable opinion. In these
circumstances full cancellation charges will then apply and no refund will be
given. Furthermore, the transfer provider
shall be under no obligation to pay compensation or meet any costs or
expenses you may incur as a result of the service being terminated. You agree
to indemnify us against any claims (including legal costs) made against us or
on behalf of the transfer provider. Finally you are
also liable to make a reimbursement to the transfer provider for any
damage caused, before you return home. 13. Disputes
In the event of any dispute our liability shall not exceed the charge
for the transfer service provided. Any litigation will be subject
to the Spanish Law. 14. Complaints
Procedure
If you
experience problems with your transfer service, you must call Benitravel on the emergency contact number upon your
transfer voucher immediately in order to give us the opportunity to resolve
the problem. ______________________ |
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